Many people are still reluctant to engage and participate in mass gatherings and there are many security concerns. Paralegals therefore have to make home visits and outreach the target groups individually.
Some people are literacy challenged and they could not read lengthy texts. Flash cards with attractive illustrations are extremely helpful in promoting public awareness of the importance of civil documents. They realize the consequences of lacking legal identity.
Changing public behavior is not an easy task. It takes time to convince them the importance of civil documents. Afterwards, it is much harder to move them to start applying. Paralegals have to constantly urge local communities to apply and they are always at one-call-away to assist them filling up application forms.
Paralegals never hesitate to maximize the public gatherings organized by different actors. Pamphlets carrying key messages of the importance of civil documents are widely distributed to attract public attention.
Public consultations are organized to learn their challenges of accessing civil documents. Ethnic minorities, living in remote areas and having language barriers, are reluctant to engage with government officials most of whom are from Bamar majority.
Paralegals in Kengtung of Shan East are well trained to assist local communities. They very often have to help mobile visits when they act as the interpreters and assist the clients fill up application forms which are in Burmese language.